Support

We're here to help you and your team keep fueling.

Have a question, hit a snag, or need help getting your fleet set up? Reach out and a real person will get back to you.

Contact us

Email: support@tap2fuel.app
Response time: we aim to reply within 1 business day (Mon–Fri).

To help us resolve things fast, include your organization name, the email you use to sign in, the device you're on (iPhone or Android), and a short description of what happened.

Frequently asked questions

The card won't unlock — what do I do?

The team card only unlocks after you scan a valid vehicle VIN. Open the app, tap VIN scan, and point your camera at the VIN barcode (or enter the 17-character VIN manually). Once it's verified, tap Authorize fuel and the card opens for a short window.

My VIN scan isn't working.

Make sure Tap2Fuel has camera permission in your device settings, and that the VIN barcode is well lit and inside the frame. You can always type the VIN in manually — it's 17 characters, letters and numbers, with no I, O, or Q.

How do I add the card to Apple Wallet or Google Wallet?

On your card screen, tap "Reveal card number," then add it in your wallet app by choosing to enter card details manually. After it's added, come back to Tap2Fuel, tap Authorize fuel, and tap your phone at the pump.

I forgot my password or can't sign in.

Ask your fleet manager to confirm your account and email, or email support@tap2fuel.app and we'll help you regain access.

I'm a manager — how do I set up cards and drivers?

Sign in to the manager dashboard to connect your fuel-card provider, create the shared team card, add drivers, and view fill activity and spend.

How do I delete my account or data?

Email support@tap2fuel.app from your account email and we'll process your request. See our Privacy Policy for details on how we handle your information.